While Claire Underwood’s actions were at first considered rough and uncaring, Claire knew she needed to make sure her team bought into the direction she wanted to go if they were to carry that out successfully. Claire also understands that in order for a business to survive it must keep changing and evolving. When it became clear that Evelyn could not move forward with the new direction, Claire knew what needed to be done and did it swiftly.
That is where I am with the war between sales and operations. I don’t want to accept it and I see no point in in. When the two groups, who are solely responsible for the organizations success, come together great things can happen. Success isn’t when sales sell the deal for millions of dollars nor is it when operations process the millions of dollars so that it can be billed. After all, if sales didn’t sell the deal, operations would have nothing to process. If operations didn’t process the deal the sell would sit on the books as deferred revenue and the client wouldn’t buy again. Success is when both groups come together to sell and process the work so more can be sold and processed.