Jason Cortel 
The holiday season is upon us, so it’s time to start thinking about gifts for your employees. What is an appropriate gift for a manager to give their employees? A holiday gift card can be a good option if you’re … Read more
Why’s it so easy to be a bad manager? This question swirls in the heads of employees around the globe. Bad managers are like cockroaches. They are everywhere, all the time, but you only see them occasionally. Organizations don’t see … Read more
The soul of any people-centric organization that transforms the customer experience is its corporate culture. Without deliberately designing the culture around the people, your efforts to improve the customer experience will fail. Culture is what people do when no one … Read more
An employee will never treat a customer better than you treat the employee. Organizations constantly focus on improving the customer experience. But, unfortunately, they neglect employee experience in the process. The pandemic has changed how employees view their job. It … Read more
Employees are the backbone of any organization. They work day in and day out tirelessly to help your business thrive. Yes, employees get compensation to perform in their roles. However, employees invest the most precious commodity in their employer, their … Read more
There are few things more uncomfortable than having a performance conversation. However, it’s necessary for the growth and development of both the employee and the company. If you manage or supervise employees, you will have to hold performance improvement conversations … Read more
Firefighting is one of the most destructive habits in business. Fire drills follow the same process in every business. First, someone fires off an email alerting the group to some urgent issue. Next, there is a chain reaction of defensive … Read more
Presence is the latest buzzword. However, that doesn’t diminish its impact. Coaching without presence is futile because it is fundamental to making a difference. The International Coaching Federation lists “coaching presence” as one of its eleven core competencies for coaching. … Read more
How insecure is your boss? It’s no secret that insecure bosses are challenging to work with. Their insecurity causes them to be controlling and vindictive. Your boss’s lack of self-confidence colors everything they do. The way they act is unpredictable … Read more
Organizations rarely experience a “normal day” because no two clients are alike, and each staff member is unique. In addition, unexpected events such as pandemics, power outages, fires, protests, and the great resignation challenge businesses to deliver results while protecting … Read more
It’s never easy job hunting. It takes a lot of patience and determination to find the perfect job for you, but it is even more complicated when making mistakes along the way. Of course, we all make them: typos on … Read more
The coaching leadership style is very important to me. I have witnessed its value, both as a coach and as the one receiving coaching, and it is the primary way I lead my teams. In addition, the coaching leadership style … Read more