Jason Cortel 
No one is perfect, including managers. Even with the best intentions and the highest likeability, you will annoy your employees from time to time. It is not a secret that employees are vital to a successful business and happy customers. … Read more
Some habits are dysfunctional and will hurt your career. However, not all habits start as dysfunctional. Some of these habits likely helped you get to where you are. As the saying goes, “what got you here won’t get you there.” … Read more
Coaching is an essential part of performance development. Employees need managers who can successfully coach them to improve. Additionally, the coaching should help them develop and grow in their careers. Coaching is helping someone perform better in their job or … Read more
Most of us have had a bad boss at some point in our lives. It’s so frustrating when your leader just isn’t there for you. Even worse, having a boss who doesn’t seem to care about the work you deliver … Read more
The workforce management department (WFM) is responsible for the operational processes within an organization. Fundamentally, WFM teams provide the right number of staff doing the right activities at the right time. A world-class workforce management team identifies revenue leakage and … Read more
The echo chamber is one of the most dangerous environments for leaders to operate in. When trapped in an echo chamber, innovation and success suffer. Echo chambers are dangerous because if no one is there to challenge your ideas and … Read more
Interviewing for a remote position is different from an in-office one. Remote-first companies interview, hire and train new employees without ever meeting face to face. As a result, they ask additional questions and evaluate you in different ways. Therefore, if … Read more
Workforce management can spell success or failure for an organization. Let’s look at some of the myths about workforce management that are preventing success for organizations. Often viewed as just scheduling, workforce management is much more than that. Instead, it … Read more
Sometimes you have to play the hand you were dealt. Having the unfortunate pleasure of a bad boss is one of those hands you wish you could redraw. But, unfortunately, bad bosses exist at every level of management. You’ve most … Read more
A common mistake people make as they grow their careers is that promotions come from showing up and delivering on objectives and key results. Unfortunately, the sad reality is that hard work is hardly noticed. Another mistake people make when … Read more
Organizations put a lot of effort into getting the right leaders in place. Likewise, organizations put a lot of thought into their required leadership traits. After all, great leaders create strategy and inspire people with a compelling vision. But the … Read more
The goals of your organization will determine the structure and roles of your Workforce Management Department. However, there are a few key concepts to consider when thinking about how your team should look. This post will provide an overview of … Read more