Jason Cortel 
There are two types of teams. Those you inherit and those you build. During your tenure of leading a team, you will cycle through both of those types. Most often you will inherit a team first and then start adding … Read more
How do others know when you are approaching? Do they hear your sound the first time you meet? What do they remember about you after you have left? First impressions are important but so is the sound that echoes when you … Read more
Leadership is setting the tone. It is all about modeling the behavior. To be a leader is to do the very things you ask of others. It would be an ugly world if no one stepped up, if no one … Read more
In honor of National Boss’s day, October 16th here is a peek into the thought process of a bad boss. A bad boss thinks differently. They may be new to leading others or they may just have a bad case … Read more
Comcast is in the midst of a customer service epidemic. It seems every week there is a new customer service horror story involving Comcast in the news. Most companies get it wrong when it comes to delivering exceptional customer service. … Read more
You have the best of intentions. You come up with some goals and a plan of how you will meet them. Then just as it is time to get started you find something else to do and usually that something … Read more
Leadership is an influence, and as a leader, your impact wields high power. Some leaders fail to realize just how powerful their influence is or how to use that power to help others. Lending your influence encourages people to see … Read more
It’s effortless for people in the public eye to gain Twitter followers but the rest of us have to work hard at it. I always get a chuckle out of celebrities writing about best practices to gain Twitter followers or … Read more
New hires can bring mixed emotions. Will they hit the ground running or will they take time to find their groove? Do I have the time necessary to spend with them to help them be great? How long before they … Read more
In today’s digital world so much information is readily available to everyone. The answers to questions no longer matter; it is the questions you are asking that will move your career, business and organization forward. The answer is the question. The golden … Read more
The market for gaining a prospects attention is saturated. Prospects receive dozens of calls and emails throughout the day. You won the battle of securing an appointment to present your offerings to someone. Don’t blow it with these common ways to … Read more
Whether or not you have bought into the idea of personal branding, it is here. Job recruiters and potential clients are using social media and online research to look you up before they interview or hire you. These components are … Read more