Jason Cortel 
Leadership requires humility, patience, openness and a free mind. When you are using any of the 12 sins of leadership and holding them ever so tightly to your very being you are not acting like a leader. These are the behaviors that … Read more
An ode to employees everywhere. You ask a lot, they deliver a lot. Never forget that. They can bite their tongue They can fake a smile They can force a laugh They can walk the walk and talk the talk They … Read more
We’ve stopped saying you’re welcome and without realizing it are minimizing the other person’s gratitude. These are not ways to say you’re welcome: No problem Uh-huh Sure OK Anytime Or the dreaded right What these words are saying is that … Read more
There are plenty of bad bosses out there. There are plenty of good bosses that we periodically hate. The relationship we have with our boss is often a cycle of love/hate. The trick to having a successful boss/employee relationship is … Read more
Do you want your employees to excel? Do you want to offer them opportunities to grow? As a manager and leader of teams your main objective is to motivate, engage and retain the best talent possible. Why do so many leaders … Read more
Is there a difference between a bad boss and a mob boss? The mob boss is responsible for the sales and revenue of their organization. They set interest rates, payment penalties. They look for new markets and verticals to sell … Read more
Point of view differs from opinion, in that it is decidedly one-sided and from a single perspective. Point of view, although frequently used as a justification for an opinion, is better used to explain your experience to those who do … Read more
Words are fascinating. The choice of words we use impacts on how we view or treat something or someone. Start calling your employees your partner, and you will increase engagement, satisfaction, and performance. Why should you treat your employees as … Read more
Customers, guests, clients no matter what you call them don’t tell them you value them. When you tell customers they are valued, you almost certainly will do or say things that indicate you do not. How often have you heard, we will have … Read more
How would you rank your team? Do you even know who your team is? Building a team of rock stars isn’t easy and it certainly isn’t automatic. We often put people together in either long-term or short-term situations and expect … Read more
You are kidding right? Some would say that personal branding is a fad. The only thing that may be a fad is that we are calling it a personal brand. Personal branding has been around since the caveman days. One caveman may … Read more
Why is it easier to put the blame on others than it is to be reflective and acknowledge your role in a less than desirable outcome? Ego, pride, arrogance, confidence or any other adjective you want to use to describe … Read more