Jason Cortel 
Words are fascinating. The choice of words we use impacts on how we view or treat something or someone. Start calling your employees your partner, and you will increase engagement, satisfaction, and performance. Why should you treat your employees as … Read more
Customers, guests, clients no matter what you call them don’t tell them you value them. When you tell customers they are valued, you almost certainly will do or say things that indicate you do not. How often have you heard, we will have … Read more
How would you rank your team? Do you even know who your team is? Building a team of rock stars isn’t easy and it certainly isn’t automatic. We often put people together in either long-term or short-term situations and expect … Read more
You are kidding right? Some would say that personal branding is a fad. The only thing that may be a fad is that we are calling it a personal brand. Personal branding has been around since the caveman days. One caveman may … Read more
Why is it easier to put the blame on others than it is to be reflective and acknowledge your role in a less than desirable outcome? Ego, pride, arrogance, confidence or any other adjective you want to use to describe … Read more
Leaders naturally take charge, delegate tasks and follow-up with those tasks until they are completed. Sometimes we take charge when we feel people aren’t moving fast enough or when we feel they aren’t going to do it the way we … Read more
In Star Trek and Star Wars they have artificial gravity. In Babylon 5 they had technology that replicated the gravitational properties of Earth. What really keeps the crews of Sci-Fi shows grounded? Leadership. In Star Trek Voyager, Captain Janeway destroyed the only … Read more
Throughout most of my K-12 education I can remember feeling completely lost. I remember not understanding what was being taught. I remember wanting so badly to raise my hand an ask questions but then just slouching in my chair. It … Read more
There are a lot of people out there who give bosses a bad rap. They love to get a switch from a tree to beat their employees. Really sadistic bosses like to have the employee go get the switch that … Read more
When you read the title Duty Before Self what do you think? Here is another guy telling me I should live for my job. I should rise and fall for the team. I need to reallocate 25 percent of my … Read more
The view on tattoos is changing ever so slowly. They are becoming less associated with riff-raff and viewed more as an expression of individuality. Tattoos are permanent fixtures that become a part of your overall appearance. In most cases, they … Read more
You hold a kick-off meeting, sign them up for training or rollout some next new thing. You provide a buffet of all of this great information and that is where the support ends. The end of the meeting, the end … Read more