The employee experience refers to the totality of an employee’s experience working in an organization and the subsequent interactions that come as a result of that. Delivering an exceptional employee experience has many benefits.
An exceptional employee experience is the foundation to delivering an exceptional customer experience. It is critical to your brand image in the market because if you offer bad employee experiences, good employees won’t want to work for you. This will soon start to erode your client experience.
Recruiting is hard, expensive and time consuming. Avoid having a high attrition rate by delivering an exceptional employee experience. You will exceed your targets, achieve your mission and vision more easily when you have a highly engaged and energized workforce. This happens as a result of an exception employee experience. Don’t ruin it by doing these four stupid ways to kill employee experience.
Four Stupid Ways to Kill Employee Experience
They may be more than four ways to kill employee experience but the following are especially so. The following four ways only require a little thought and a little extra effort on your part.
Insufficient Recognition
It is just about recognition it is about recognizing the level of contribution in a particular effort. It is about both private and public recognition. But it must be specific and timely. The best recognition is free because it comes from your heart not your wallet. A simple meeting over coffee can go a long way. An excellent employee experience demands recognition. The acknowledgment by a peer or superior that what they do daily or what extra effort they put in is noticed and valued. There was purpose behind it. This delivers an exceptional employee experience.
Lack of Challenge
There is plenty to do. There are special projects and cross-functional project teams out in your organization right now that need help. Offer up roles on these teams to provoke challenge and stretching. Again, not a costly activity and in fact saves money because you are investing in someone’s skillset who is likely to become a better employee. When employees feel challenged and that they are learning, growing and contributing, they stay. This is a key ingredient to providing a excellent employee experience. Retaining an employee is far more effective for an organization than hiring a new one.
Anxiety About the Future
With a good employee experience, no one fears for their job, especially top key talent. If you are giving enough of the right recognition and providing them with learning and growing opportunities they won’t feel as uncertain about their future. Frequent “thanks for staying on the team” conversations can help out too. Incorporate a stay interview. These little efforts make a big impact with your top key talent.
Excessive Workload
Everyone has too much work. There are little things you can do to take work off their shoulders. The smallest of things can make a big impact, the act of offering itself goes a long way. You may have extra hours or extra work to do as a result but it makes for an excellent employee experience and shows your are willing to get in beside them and get your hands dirty.
Employee experience has a direct impact on your customer experience. Retaining key talent is a priority for most companies. Start building a solid experience for employees by improving these simple areas that kill it.
